Best fit
AI-first website support for teams that want the assistant to handle the front line.
Conversational marketing and sales engagement workflows for pipeline-focused teams.
Entry AI allowance
Starter includes 1,500 AI conversations / month.
AI usage depends on Drift's current package, routing, and automation configuration.
Training sources
Website pages, docs, PDFs, and FAQ-style knowledge in one dashboard.
Often uses playbooks, routing rules, sales context, and configured knowledge.
Human handoff
Designed to pass hard questions to humans with transcript and context.
Handoff is commonly routed toward sales reps, account owners, or revenue workflows.
Pricing motion
Simple public plans from $39/month with a no-credit-card signup.
Sales-platform packaging where routing, automation, and AI needs should be verified.