Privacy Policy

This Privacy Policy applies to Miravo AI websites, dashboards, chatbot widgets, and related services. It covers information from customers who create accounts and from end users who interact with a Miravo AI widget on a customer's website.

We may collect the following categories of information:

• Account information, such as name, company name, email address, and password credentials.
• Workspace information, such as team members, widget settings, branding choices, and configuration data.
• Knowledge base content, such as uploaded documents, FAQs, website pages, and other materials you provide for training.
• Chat data, such as messages, conversation metadata, escalation status, timestamps, and end-user identifiers.
• Technical information, such as IP address, browser type, device information, URLs, logs, and security events.
• Support information, such as messages you send us when asking for help.

We use information to:

• Provide, operate, secure, and improve Miravo AI.
• Create and manage accounts, workspaces, widgets, and conversations.
• Generate chatbot responses using customer-provided knowledge sources.
• Route escalated conversations to human agents.
• Send service emails, verification messages, password resets, and product notices.
• Monitor usage, troubleshoot issues, prevent abuse, and protect the service.
• Comply with legal obligations and enforce our terms.

Customers control what content they upload, which websites they connect, and how they use the widget. Customers are responsible for giving their own website visitors any required notices and obtaining any required consents before using Miravo AI on their websites.

Chat messages, prompts, documents, and related context may be processed by AI model providers so Miravo AI can generate responses. We use these providers to operate the product and do not intentionally send more data than needed for the requested service.

We do not sell personal information. We may share information with service providers that help us operate Miravo AI, such as hosting, database, storage, email, analytics, monitoring, and AI infrastructure providers.

We may also disclose information if required by law, to protect rights and safety, to prevent abuse, or in connection with a business transfer such as a merger, acquisition, or asset sale.

Miravo AI may use cookies, local storage, or similar technologies to keep users signed in, remember widget conversations, secure the service, and understand product usage.

We keep information for as long as needed to provide Miravo AI, comply with legal obligations, resolve disputes, enforce agreements, and protect the service. Customers may request deletion of account or workspace data, subject to legal, security, backup, and operational requirements.

We use reasonable technical and organizational safeguards designed to protect information. No system is perfectly secure, and we cannot guarantee that information will always remain secure.

Depending on where you live, you may have rights to access, correct, delete, export, or object to certain uses of your personal information. To make a request, contact us using the email below. We may need to verify your identity before responding.

Miravo AI is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Miravo AI may process and store information in countries other than the country where you or an end user are located. By using the service, you understand that information may be transferred and processed in those locations.

We may update this Privacy Policy from time to time. The updated version will be posted with a new "Last updated" date.

Privacy questions or requests can be sent to [email protected].