Miravo AI vs Gorgias

AI website support for teams that are not only ecommerce.

Gorgias is well known for ecommerce support teams. Miravo AI is a broader website assistant for companies that want content-trained answers, fast setup, and simple handoff without an ecommerce-first operating model.

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Miravo AI

1,500

AI conversations / month included on Starter

Gorgias

Commerce

Ecommerce support platform with automation and AI options

Miravo Starter1,500
Gorgias ecommerce workflow fitSpecific

Third-party pricing and AI packaging can change. Verify current Gorgias pricing and usage details before purchasing.

Choose Miravo AI if

You want a website assistant that is not tied to ecommerce support.

  • You sell services, software, B2B products, or mixed offers where ecommerce tooling is not the main need.
  • You want the same clear AI conversation allowance across website support use cases.
  • You want to train from docs, PDFs, FAQs, and site pages without store-specific setup first.
  • You want a focused assistant for repetitive questions before human follow-up.

Choose Gorgias if

Your store support workflow is the center of the decision.

  • You run ecommerce support and need order-aware workflows around tickets and chat.
  • Your team wants store integrations and macros alongside automation.
  • You already operate in Gorgias and want AI inside that commerce support stack.

Side-by-side

The practical difference is focus.

Gorgias is compelling for commerce support. Miravo is designed for the broader website-support case where the knowledge base, not store operations, is the center.

Miravo AI
Gorgias
Best fit
AI-first website support for teams that want the assistant to handle the front line.
Ecommerce-centered customer support with automation, tickets, and store context.
Entry AI allowance
Starter includes 1,500 AI conversations / month.
AI usage depends on the current Gorgias plan, automation setup, and usage packaging.
Training sources
Website pages, docs, PDFs, and FAQ-style knowledge in one dashboard.
Often combines help content, macros, store context, and support history.
Human handoff
Designed to pass hard questions to humans with transcript and context.
Escalation commonly continues inside ecommerce support tickets and agent views.
Pricing motion
Simple public plans from $39/month with a no-credit-card signup.
Commerce support pricing where ticket volume, automation, and AI should be checked together.

Pricing plans compared

Miravo makes the AI budget obvious.

Miravo is priced around included AI conversations. Gorgias buyers should check how ticket volume, automation, AI, and ecommerce integrations affect the plan.

Starter

$39

1,500 AI conversations

Growth

$99

6,000 AI conversations

Business

$299

25,000 AI conversations

Entry AI support

Miravo AI

$39/month Starter with 1,500 AI conversations included.

Gorgias

Entry fit depends on store support volume and selected Gorgias automation or AI options.

Miravo is simpler when the job is general website Q&A rather than ecommerce support.

Growing support volume

Miravo AI

$99/month Growth with 6,000 AI conversations and advanced analytics.

Gorgias

Growing ecommerce teams should review ticket volume, store integrations, and AI usage.

Miravo keeps growth planning centered on AI conversations.

High-volume teams

Miravo AI

$299/month Business with 25,000 AI conversations and priority support.

Gorgias

High-volume commerce support may need a more specialized Gorgias plan review.

Miravo gives non-commerce teams a clearer high-volume website-support path.

Pricing note: Gorgias pricing and usage packaging can change. Verify current Gorgias pricing before purchase.

Price-only comparison

What the monthly price looks like before feature tradeoffs.

This keeps the pricing discussion separate from the broader product comparison, so the plan math is easier to scan.

Miravo AI
Gorgias
Starting AI plan

$39/month

Starter includes 1,500 AI conversations.

Helpdesk plan + AI Agent add-on

AI Agent is priced separately from the Gorgias helpdesk.

Growth AI plan

$99/month

Growth includes 6,000 AI conversations.

$0.90/resolved interaction on most AI plans

Starter AI pricing begins at $1 per resolved interaction.

High-volume AI plan

$299/month

Business includes 25,000 AI conversations.

Custom for 2,500+ AI interactions/month

Higher automation allotments require plan review.

Pricing note: third-party prices can change by region, billing term, and usage. Use this as a buying snapshot, then verify current Gorgias pricing before purchase.

1,500 AI answers/month calculator

One simple question makes the difference obvious.

For 1,500 repetitive website questions, Miravo Starter has the allowance built in. Gorgias buyers should model whether those questions are general site support or commerce tickets.

Expected AI questions

1,500/month

A useful volume for automating FAQs, policy questions, service details, and pre-sales answers.

Miravo fit

Included

Miravo Starter includes this target even when the company is not ecommerce-first.

Gorgias fit

Store dependent

The right fit depends on whether those questions are tied to ecommerce orders and tickets.

Miravo coverage for 1,500 AI answers100%
Gorgias fit for this workloadReview

Comparison FAQ

The questions buyers ask before switching.

These questions help separate ecommerce support needs from general AI website-support needs.

Is Miravo better than Gorgias for ecommerce?

Not necessarily. Gorgias is strong for ecommerce support workflows. Miravo is better when the main need is a general AI website assistant trained on company content.

Can Miravo answer product and policy questions?

Yes. Miravo can train on website pages, FAQs, PDFs, and docs so it can answer common product, service, policy, and process questions.

Which is easier to evaluate?

Miravo is easier when you are comparing included AI website conversations. Gorgias requires more thought if order workflows, automation, and tickets are part of the purchase.

Can I migrate from Gorgias to Miravo?

You can move the website AI layer by gathering help content, policies, FAQs, and common answers, then training Miravo and publishing the widget.

Bottom line

Before you buy the bigger platform, test the AI assistant your customers will actually talk to.

Choose Gorgias for ecommerce support operations. Choose Miravo when you need a focused AI assistant for website questions across any business model.

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