Miravo AI vs Gorgias

AI website support for teams that are not only ecommerce.

Gorgias is well known for ecommerce support teams. Miravo AI is a broader website assistant for companies that want content-trained answers, fast setup, and simple handoff without an ecommerce-first operating model.

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Miravo AI

1,500

AI conversations / month included on Starter

Gorgias

Commerce

Ecommerce support platform with automation and AI options

Third-party pricing and AI packaging can change. Verify current Gorgias pricing and usage details before purchasing.

Choose Miravo AI if

You want a website assistant that is not tied to ecommerce support.

  • You sell services, software, B2B products, or mixed offers where ecommerce tooling is not the main need.
  • You want the same clear AI conversation allowance across website support use cases.
  • You want to train from docs, PDFs, FAQs, and site pages without store-specific setup first.
  • You want a focused assistant for repetitive questions before human follow-up.

Choose Gorgias if

Your store support workflow is the center of the decision.

  • You run ecommerce support and need order-aware workflows around tickets and chat.
  • Your team wants store integrations and macros alongside automation.
  • You already operate in Gorgias and want AI inside that commerce support stack.

Side-by-side

The practical difference is focus.

Gorgias is compelling for commerce support. Miravo is designed for the broader website-support case where the knowledge base, not store operations, is the center.

Miravo AI
Gorgias
Best fit
AI-first website support for teams that want the assistant to handle the front line.
Ecommerce-centered customer support with automation, tickets, and store context.
Entry AI allowance
Starter includes 1,500 AI conversations / month.
AI usage depends on the current Gorgias plan, automation setup, and usage packaging.
Training sources
Website pages, docs, PDFs, and FAQ-style knowledge in one dashboard.
Often combines help content, macros, store context, and support history.
Human handoff
Email handoff with transcript and context; test the escalation workflow with your team.
Escalation commonly continues inside ecommerce support tickets and agent views.
Pricing motion
Starter is $9/month, or $7/month billed annually; a 7-day trial requires no credit card.
Commerce support pricing where ticket volume, automation, and AI should be checked together.

Pricing plans compared

Miravo makes the AI budget obvious.

Miravo is priced around included AI conversations. Gorgias buyers should check how ticket volume, automation, AI, and ecommerce integrations affect the plan.

Starter

$9

1,500 AI conversations

Growth

$39

6,000 AI conversations

Business

$129

25,000 AI conversations

Entry AI support

Miravo AI

$9/month Starter with 1,500 AI conversations included.

Gorgias

Entry fit depends on store support volume and selected Gorgias automation or AI options.

Miravo is simpler when the job is general website Q&A rather than ecommerce support.

Growing support volume

Miravo AI

$39/month Growth with 6,000 AI conversations and advanced analytics.

Gorgias

Growing ecommerce teams should review ticket volume, store integrations, and AI usage.

Miravo keeps growth planning centered on AI conversations.

High-volume teams

Miravo AI

$129/month Business with 25,000 AI conversations and priority support.

Gorgias

High-volume commerce support may need a more specialized Gorgias plan review.

Miravo gives non-commerce teams a clearer high-volume website-support path.

Pricing note: Gorgias pricing and usage packaging can change. Verify current Gorgias pricing before purchase.

Compare the full cost of your support workflow

Miravo prices below are in USD. Annual rates are monthly equivalents paid annually; conversation allowances renew monthly. Enterprise is quoted separately for higher volume or a custom rollout.

Miravo AI monthly and annual plan prices and limits
Miravo planMonthly billingAnnual billingAI conversations / month
Starter$9/month$7/month · $84/year1,500
Growth$39/month$31/month · $372/year6,000
Business$129/month$103/month · $1,236/year25,000

Starter includes a 50 MB knowledge base and up to 100 documents. Growth raises this to 500 MB and 1,000 documents, adds advanced analytics, removes Miravo branding, and includes three team members. Business includes 5 GB, unlimited documents, ten team members, and priority support.

What to budget for with Gorgias

Include the helpdesk ticket allowance and AI Agent usage. Test whether you need commerce actions and order workflows as well as answers from content.

For an example workload of 1,500 AI conversations per month, Miravo Starter provides the allowance at $9 on monthly billing or $84 for the year on annual billing. This describes capacity, not a guarantee that every conversation will be resolved. Questions, conversations, contacts, sessions, and resolutions are different units; ask each vendor how it counts usage and what happens when you reach a limit.

Test before switching

  1. Use the same current FAQs, policies, and product documentation in each trial. Test common questions, ambiguous requests, and questions your content cannot answer.
  2. Check answer accuracy and human handoff with a real teammate. If you need order changes, refunds, or CRM actions, verify those integrations explicitly.
  3. Budget for your expected usage, team access, knowledge storage, branding, and billing term. Keep your existing support channel available while piloting the new widget.

Sources reviewed October 8, 2026: Miravo pricing and Gorgias official product and pricing information. Competitor packaging can change; confirm a current quote for the same workflow. This comparison is published by Miravo AI and is not an independent benchmark.

Comparison FAQ

The questions buyers ask before switching.

These questions help separate ecommerce support needs from general AI website-support needs.

Is Miravo better than Gorgias for ecommerce?

Not necessarily. Gorgias is strong for ecommerce support workflows. Miravo is better when the main need is a general AI website assistant trained on company content.

Can Miravo answer product and policy questions?

Yes. Miravo can train on website pages, FAQs, PDFs, and docs so it can answer common product, service, policy, and process questions.

Which is easier to evaluate?

Miravo is easier when you are comparing included AI website conversations. Gorgias requires more thought if order workflows, automation, and tickets are part of the purchase.

Can I migrate from Gorgias to Miravo?

You can move the website AI layer by gathering help content, policies, FAQs, and common answers, then training Miravo and publishing the widget.

Your next step

Before you buy the bigger platform, test the AI assistant your customers will actually talk to.

Choose Gorgias for ecommerce support operations. Choose Miravo when you need a focused AI assistant for website questions across any business model.

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