Miravo AI vs Tidio

AI-first website support without stacking add-ons.

Tidio is a strong customer service suite. Miravo AI is built for teams that want one focused thing: train an AI assistant on their website content, launch it fast, and let humans handle only the conversations that need judgment.

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Miravo AI

1,500

AI conversations / month included on Starter

Tidio Lyro

Usage-based

Recurring Lyro usage requires the appropriate paid package

Tidio pricing and quotas are based on Tidio public pricing and help pages available during this implementation. Buyers should verify current Tidio pricing before purchasing.

Choose Miravo AI if

You want the AI assistant to do the heavy lifting.

  • You want AI support to be the main product, not an add-on beside live chat.
  • You want a clear entry plan with generous included AI conversation room.
  • You want a fast path from website content to a live assistant.
  • You want a smaller, more focused tool your team can understand quickly.

Choose Tidio if

You need a broader live chat and helpdesk platform.

  • You need a mature live chat and ticketing suite around the AI agent.
  • You already rely on Tidio flows, inbox workflows, or ecommerce chat automations.
  • You want a larger customer service platform and are comfortable configuring usage add-ons.

Side-by-side

The practical difference is focus.

If you want a complete service suite, Tidio has a wide product. If you want to launch an AI support layer quickly, Miravo keeps the path shorter and the buying decision simpler.

Miravo AI
Tidio
Best fit
AI-first website support for teams that want the assistant to handle the front line.
A broader customer service suite with live chat, ticketing, flows, and AI add-ons.
Entry AI allowance
Starter includes 1,500 AI conversations / month.
The 50 included Lyro conversations on helpdesk plans are one-off; recurring usage requires a paid Lyro package.
Training sources
Website pages, docs, PDFs, and FAQ-style knowledge in one dashboard.
Lyro can use website and uploaded knowledge sources, plus Tidio workspace context.
Human handoff
Designed to pass hard questions to humans with transcript and context.
Routes AI handoff into Tidio's live chat, inbox, or ticketing workflows.
Pricing motion
Simple public plans from $9/month with a no-credit-card signup.
Plan pricing plus separate usage choices for billable conversations, Lyro, and flows.

Pricing plans compared

Miravo makes the AI budget obvious.

With Miravo, the main number buyers care about is included AI conversations. With Tidio, buyers should also inspect the live chat plan, billable conversations, Lyro package, and automation usage that match their workflow.

Starter

$9

1,500 AI conversations

Growth

$39

6,000 AI conversations

Business

$129

25,000 AI conversations

Entry AI support

Miravo AI

$9/month Starter with 1,500 AI conversations included.

Tidio

Compare the paid Lyro allowance separately from the one-off 50-conversation allowance.

Compare recurring AI allowances rather than trial credits.

Growing support volume

Miravo AI

$39/month Growth with 6,000 AI conversations and advanced analytics.

Tidio

Growth starts from 250 billable conversations, with Lyro and automation usage to review separately.

Miravo keeps the AI support decision easier to model as traffic grows.

High-volume teams

Miravo AI

$129/month Business with 25,000 AI conversations and priority support.

Tidio

Higher Tidio usage can move into Plus, Premium, and custom package decisions.

Miravo publishes a clear high-volume step before Enterprise conversations.

Pricing note: Tidio pricing and usage packaging can change. Verify Tidio's current pricing before purchase; this page uses public Tidio pricing/help information available during implementation.

Compare the full cost of your support workflow

Miravo prices below are in USD. Annual rates are monthly equivalents paid annually; conversation allowances renew monthly. Enterprise is quoted separately for higher volume or a custom rollout.

Miravo AI monthly and annual plan prices and limits
Miravo planMonthly billingAnnual billingAI conversations / month
Starter$9/month$7/month · $84/year1,500
Growth$39/month$31/month · $372/year6,000
Business$129/month$103/month · $1,236/year25,000

Starter includes a 50 MB knowledge base and up to 100 documents. Growth raises this to 500 MB and 1,000 documents, adds advanced analytics, removes Miravo branding, and includes three team members. Business includes 5 GB, unlimited documents, ten team members, and priority support.

What to budget for with Tidio

Lyro usage, human-handled conversations, and Flows have separate allowances. The 50 included Lyro conversations on helpdesk plans are a one-off allowance, not recurring monthly AI usage.

For an example workload of 1,500 AI conversations per month, Miravo Starter provides the allowance at $9 on monthly billing or $84 for the year on annual billing. This describes capacity, not a guarantee that every conversation will be resolved. Questions, conversations, contacts, sessions, and resolutions are different units; ask each vendor how it counts usage and what happens when you reach a limit.

Test before switching

  1. Use the same current FAQs, policies, and product documentation in each trial. Test common questions, ambiguous requests, and questions your content cannot answer.
  2. Check answer accuracy and human handoff with a real teammate. If you need order changes, refunds, or CRM actions, verify those integrations explicitly.
  3. Budget for your expected usage, team access, knowledge storage, branding, and billing term. Keep your existing support channel available while piloting the new widget.

Sources reviewed October 8, 2026: Miravo pricing and Tidio official product and pricing information. Competitor packaging can change; confirm a current quote for the same workflow. This comparison is published by Miravo AI and is not an independent benchmark.

Comparison FAQ

The questions buyers ask before switching.

Use this section when the decision is close. Tidio is credible; Miravo is simply the more focused choice when AI website support is the job.

Is Miravo cheaper than Tidio for AI support?

For teams comparing around AI-handled website questions, Miravo is easier to evaluate because AI conversations are built into the public plans. Tidio can be a good platform, but buyers should check how their live chat, billable conversations, Lyro usage, and automation needs combine.

Does Tidio have more features than Miravo?

Yes, Tidio is broader. That is the point: it bundles live chat, ticketing, flows, and AI. Miravo is better when you do not want a full support suite first, you want an AI assistant trained on your content and a clean handoff path for the edge cases.

Which is easier to launch?

Miravo is built around a short launch path: add your website, docs, and FAQs, customize the widget, then publish one script tag. Tidio can also launch quickly, but its wider product surface means more decisions if your real goal is AI support.

What if I still need human live chat?

Choose Tidio if live chat operations are the center of your workflow. Choose Miravo if you want AI to answer the repetitive questions first, then hand off only the conversations that need a human.

Can I migrate from Tidio to Miravo?

Yes. The practical migration path is to collect your help docs, FAQs, website pages, and common support answers, train Miravo on that content, test responses, then replace or phase in the Miravo widget.

Which one should I choose?

If you are buying a broad service desk, shortlist Tidio. If you are buying an AI-first website assistant with clear included usage and fast setup, Miravo is the sharper choice.

Your next step

Before you buy a support suite, test the AI assistant your customers will actually talk to.

Miravo gives small teams a cleaner route to an AI website assistant: train it on your content, publish the widget, and hand off the exceptions.

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